To update your email, contact us at support@gigasino.com from the new email you wish to use. For security purposes, include a copy of your valid ID (Passport, National Identity Card, or Driver’s Licence), along with your full name as registered on the account, date of birth, current registered email address, and your most recent deposit method.

Withdrawal times depend on the payment method you choose. If your account is verified and you use Instant Banking, withdrawals can be processed instantly, 24/7, with funds usually arriving within minutes. For other methods, withdrawals are typically processed within two working days.

Available deposit methods can be viewed on the Payment Methods page or by logging into your account and checking the Cashier. Please note that available methods may vary depending on your country or region.

As a licensed and regulated casino, we are required to ensure that all players are of legal age, play responsibly, and use legitimate funds. To meet these requirements, we reserve the right to request additional documents to confirm your identity, address, or source of funds once certain thresholds are reached. Verification is usually completed quickly through our tool, and verified players benefit from faster withdrawals.

No. For security reasons, all payment methods linked to your account must be in your own name. The name on the payment method must always match the name on your casino account.

You can set daily, weekly and monthly deposit limits to control the amount of money you can deposit over a set period.

Once the limit has been reached, you won’t be able to make further deposits until the limit resets.

To set a deposit limit, contact support@gigasino.com or our staff on live chat.